Commitment to Quality
Maximum Uptime, Minimum Disruption
At KYRA, we engineer our products for durability, performance, and long-term reliability. Our warranty and service programs reflect the confidence we have in our materials, engineering, and manufacturing standards, and the commitment to our customers to protect your investment, minimize service disruption and keep your equipment operating at peak performance.
Standard Warranty
All KYRA products are covered by our standard manufacturer’s warranty:
- Hardware: 2 years
- Pads: 1 year
Should an issue arise, our service team will respond promptly to assess and resolve it, ensuring minimal disruption to your clinical environment.
Extended Warranty
KYRA stands behind its quality. Protect your equipment for maximum longevity with KYRAComplete™ Extended Warranty, our premium warranty and service program.
The KYRAComplete Extended Warranty includes:
- Up to 4 years of extended coverage
- A set of replacement pads (product dependent)
- Live troubleshooting support from our service team
KYRAComplete Extended Warranty provides enhanced protection and priority support, delivering predictable lifecycle management and added peace of mind.
Maximum Uptime, Minimum Disruption
We recognize that reliability is essential in clinical environments. We strive to ensure equipment is easily repairable, pads replaceable, and support accessible for fast resolution if wear and tear or damage occurs—maximizing uptime and minimizing disruption to operating schedules.
On-site Repairs
Many common repairs can be completed by your Biomed department within your facility, eliminating the need for product returns and reducing operational disruption. With modular components and straightforward serviceability, KYRA solutions are built to keep you operational.
Easy-to-use Repair Kits
For added convenience, we offer dedicated repair kits for common service needs.
Each kit includes the required components and clear, step-by-step instructions, enabling your team to carry out repairs quickly and confidently. This approach maximizes uptime, avoids unnecessary shipping delays, and supports continuity of care.
Replacement Pads
Our pads are manufactured to high clinical and durability standards but wear and tear is inevitable over time.
We offer replacement pads across our full product range, designed for straightforward removal and installation. This allows you to refresh high-use surfaces while retaining your existing hardware, extending product lifespan and optimizing long-term value.
Replacement Parts & Servicing
Having an issue? Our service team is here to help. Contact service@kyramedical.com and our technical specialists will:
- Provide guided troubleshooting
- Identify required replacement parts
- Support you through the repair process step by step
From initial inquiry to resolution, we are committed to responsive service and practical solutions that prioritize uptime and performance.